Effective health communication encompasses Cultural Competence, Health Literacy, Ethics & Moral Distress, and Patient Safety. Search this site by keyword or category to find the resource you need.

Health Literacy

Culture, Communication, and Ethics in Healthcare

Cultural Competence

Cultural Competence

Health Care Educational Association: Educational Tools for Our Trade

Resources, instruction, & communications for both staff and clients from HCEA - a multi-disciplinary professional organization of health care educators.

A Framework for Health Literacy

From the Ministry of Health in New Zealand, a framework for the establishment of a health literate health system.

A Prescription to End Confusion

Report from the Institute of Medicine (IOM) Committee on Health Literacy


ACMH Ensuring that Health Care Reform Will Meet the Health Care Needs of Minority Communities and Eliminate Health Disparities

A Statement of Principles and Recommendations

Advancing Effective Communication, Cultural Competence, and Patient-and-Family-Centered Care: A Roadmap for Hospitals A comprehensive guide to meeting the unique needs of patients
Always Use Teach-Back

The purpose of this training toolkit is to help all health care providers learn to use teach back (teachback) —every time it is indicated—to support patients and families throughout the care continuum, especially during transitions between health care settings.

Building Health Literate Organizations:A Guidebook to Achieving Organizational Change

Contains chapters and a case study on key health literacy development areas that intersect with the attributes of health literate health care organizations:

  • Engaging leadership
  • Preparing the workforce
  • The care environment
  • Involving populations served
  • Verbal communication
  • Reader-friendly materials
Caring Connections Supporting Advance Care Planning, palliative care, pain and symptom management, grief and bereavement. Advance Directives from all states.
CDC Gateway to Health Communication & Social Marketing Practice Contains Audience Insights to analyze different target audiences for public health so that you can more effectively communicate with them to influence their behavior.
CIA--The World Factbook Provides information on history, people, government, economy, geography, communciations, transportation, military, and transnational issues for 267 world entities.
Compendium of Health Profession Association LGBT Policy & Position Statements GLMA has developed a Compendium of Health Profession Association LGBT Policy & Position Statements. This document outlines LGBT-related policy and position statements issued by health profession associations. The statements relate to LGBT individuals, families and communities as well as LGBT health professionals.
Council for Social Work Education

Includes Centers for Gerontological (Geriatric) Education and Diversity

Cultural Competency College of Medicine Medical University of South Carolina
Cultural Competency Program for Oral Health Professionals

Free e-learning program that offers information and knowledge about cultural and linguistic competency specifically for oral health professionals, such as dentists, dental hygienists, and dental assistants.

Culture Clues(tm) (University of Washington) Tip sheets for clinicians interacting with patients from diverse cultures (induding end of life) for Albanian, Chinese, Deaf, Hard of Hearing, Korean, Latino, Russian, Somali, Vietnamese
Curry School's Common Reading of 'Whistling Vivaldi' Sparks Discussions on Diversity and Stereotype Claude M. Steele, a social psychologist and professor at Stanford University wrote "Whistling Vivaldi," used for the Curry School's "common read."
Diversity Rx Clearinghouse of information on how to meet the language and cultural needs of minorities, immigrants, refugees and other diverse populations.
Ethnomed--cultural profiles Cultural profiles and patient education handouts for the following: Cambodian, Chin, Chinese, Eritrean, Ethiopian, Hispanic/Latino, Hmong, Iraqi, Karen, Nepali-speaking Bhutanese, Oromo, Somali, Somali Bantu, Tigrean, Vietnamese, other cultures
Global Health Media

Access to videos on basic health care information for resource-poor areas.

Health Disparities and Inequalities Report, United States (US), 2011 Examines disparities in social and health indicators
Health information translations Health education resources in multiple languages for health care providers and patients including American Sign Language, Arabic, Bosnian, Chinese, English, French, Hindi, Japanese, Korean, Marshallese, Multilingual, Portuguese, Russian, Somali, Tagalog, Ukranian, Vietnamese
Health Literacy Workgroup’s “Teach-back to the Future” video - UVA Health Literacy Workgroup 2016

Brief video showing techniques and tips for teach-back, created by the UVA Health Literacy Workgroup in 2016

HealthReach: Health Information in Many Languages

HealthReach is a national collaborative partnership that has created a resource of quality multilingual, multicultural public health information for those working with or providing care to individuals with limited English proficiency.


Emmi Solutions blog "engagingthepatient" Blog from Emmi Solutions connecting healthcare leaders with peers who are concerned about patient engagement. This blog is also a source for news and insight on the pressing issues of communication in healthcare.
Implicit Association Test (IAT) UVA and Harvard researchers Project Implicit has instruments to measure differences in implicit cognition or bias.
International Rescue Committee Charlottesville is one of 22 cites that provide support to refugees from 40 countries. Site contains information about refugee health and demographics.
L-E-A-R-N Model of cross cultural medical interviewing guidelines
Lesbian, Gay, Bisexual, Trasgendered Health Information related to the perspectives, health, social needs of LGBT people. Also data and statistics.
National Standards on Culturally and Linguistically Appropriate Services (CLAS) The CLAS standards are directed at health care organizations and individual providers to encourage them to use the standards to make their practices more culturally and linguistically accessible.
Resources to Address Patient and Family Needs/Resource Card

Overview of UVA resources for services, concerns, clinical issues, and other needs to meet the unique care and communication needs of patients and families

Russian/English Phrase Chart To help with communication with patients who speak Russian
Spanish/English phrase chart To help with communication with patients who speak Spanish. Patients can point to words/pictures for symptoms, pain, comfort.
The Cross Cultural Health Care Program Bridge between communities and health care institutions to advance access to quality health care that is culturally and linguistially appropriate.
The Health Literacy & Plain Language Resource Guide

Comprehensive overview of health literacy & plain language resources, created by Health Literacy Innovations with support from the AmeriHealth Mercy Family of Companies.

The Joint Commission (TJC) Evaluates and accredits nearly 16,000 health care organizations and programs in the US. They provide tools related to health literacy patient and family centered care, Lesbian, Gay, Bisexual & Transgenered community and patient safety.
The Office of Minority Health HHS office dedicated to improving the health of racial and ethnic minority populations.
University of Virginia Center for Biomedical Ethics and Humanities Interprofessional center for the study and promotion of biomedical ethics and medical humanities. Offers Medical Center Hour and Schwartz Rounds.
UVa Spanish Toolkit (March 2015)

UVa Spanish Language Toolkit has simple medical conversational Spanish phrases with pronounciation guide. Can be used to supplement Interpreter to provide comfort and basic communication with patients and families.

UVa/Educational: Monograph on Cultural Competency Sheryl Heron, M.D., Antoine Kazzi, M.D., Marcus L. Martin, M.D., Editors: UVA School of Medicine
What's Different about Rural Health Care?

Information from the National Rural Health Association (NRHA)at RuralHealthWeb.org

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