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Daily Report Friday August 9

08/09/2024
Service Desk
No Subjects
0 Comments


 

Out Today
Meggan
David Martin
 

Door Stats 8/8
839


Encounters 8/8

Thomson, Danzing

In Person






Hospitality

A patron asked if he could stay inside the library after 5:00 PM.

Thomson, Danzing

In Person

Hospitality

A patron came to the Service Desk and said he wanted to print something, but the machine wouldn't take his credit card. Print the document for the patron.

Thomson, Danzing

In Person

Lending Services

Checked out a journal from the Cabell Room to a patron.

Thomson, Danzing

In Person

Reference

A patron wanted to see if HSL has a copy of Eve: How the Female Body Drove 200 Million Years of Human Evolution (1st ed.).

Thomson, Danzing

Phone

Reference

A patron called and wanted to know if HSL had a copy of a book she needed.

Thomson, Danzing

In Person

Directional

Claude Moor Medication Education Building.

Thomson, Danzing

In Person

Lending Services

A patron wanted to check out a phone charger.

Thomson, Danzing

In Person

Directional

Claude Moore Medical Education Building.

Thomson, Danzing

In Person

Hospitality

A patron asked if he could borrow a phone charger.

Thomson, Danzing

In Person

Hospitality

A patron asked if he could charge his phone in the library.

Thomson, Danzing

In Person

Hospitality

FM technicians asked about the double doors to the backside of the library.

Thomson, Danzing

In Person

Directional

MicKim Hall.
No Subjects
decorative-image

Daily Report Friday September 27

09/27/2024
Service Desk
0 Comments

Out Today
Brenna
Anson
Monica
 

Encounters 9/26
 

Thomson, DanzingIn PersonHospitality A patron asked if someone turned her "coffee mug" to the Service Desk.
Thomson, DanzingIn PersonDirectional Restroom in the hallway outside the library.
Thomson, DanzingIn PersonHospitality A patron came in and said, "I received an email from the library. I have two books I need to pick them up."
Thomson, DanzingIn PersonHospitality A patron wants a stapler.
Thomson, DanzingIn PersonHospitality A patron asked how to add funds to her account. I showed the patron the link under the Using the Library tag on HSL homepage.
Thomson, DanzingIn PersonHospitality A patron said she had never been in the HSL before. She doesn't know how to print her paper. I escorted the patron to the printer and showed her how to download PaperCut first. I gave the patron PCS's phone number and told the patron that if she needed a distance, she should call PCS.
Thomson, DanzingIn PersonHospitality A patron wanted to know if someone had turned his iPad to the Service Desk.
Thomson, DanzingIn PersonHospitality A patron asked for some markers.
Thomson, DanzingIn PersonReference A patron wanted to get a journal article from Am J Clin Dermatol. I searched, but it was abstract. When I clicked the full text via @UVA, the prompt I saw said, "Sorry, this item is not available online." I suggested and showed the patron how to get the article through the Interlibrary loan service.
Thomson, DanzingIn PersonHospitality; Reference A patron wants to borrow a pair of headphones.
Thomson, DanzingIn PersonHospitality A patron reported that the Cabell Room is locked. I went to the Cabell and opened the door for the patron.
Thomson, DanzingIn PersonHospitality A patron wants to borrow a pair of headphones.
Thomson, DanzingIn PersonDirectional Bathroom.
Thomson, DanzingIn PersonHospitality A patron if someone has turned her ID badge to the Service Desk.
Thomson, DanzingIn PersonDirectional Bathroom.
Thomson, DanzingIn PersonHospitality A patron wants two sheets of scratch paper.
Roche, PatriciaIn PersonDirectional Directed some of Amanda D's students into the IS conference room

Door Stats
1310
 

No Subjects
Daily Report Monday June 30
06/30/2025
Service Desk
No Subjects
decorative-image

Out Today
Dan Wilson
Tenzin 8-1:30
 

Encounters Friday June 27

Entered ByPatron contacted by:CategoryExplain TransactionStatus
Thomson, DanzingIn PersonReservationsA patron wants to reserve a room. I booked the Nook for the patron.Patron
Thomson, DanzingIn PersonHospitalityA patron requested the Wi-Fi password. The patron is affiliated with UVA. I suggested that the patron use the Wi-Fi that says "guest".Patron
Thomson, DanzingIn PersonHospitalityA patron asked for some markers.Patron
Thomson, DanzingIn PersonReservationsA patron wants to reserve a room for a 30-minute conference call. I booked the Admin Conference room for the patron.Patron
Thomson, DanzingIn PersonHospitalityA patron dropped off a book on its way to Shannon.Patron
Thomson, DanzingIn PersonHospitalityA technician from PCS reported to the Service Desk that he had gotten the computer up and running, but the printer still needs to be fixed for a cable-related problem.Patron
Thomson, DanzingIn PersonDirectionalNook.Patron
Thomson, DanzingIn PersonHospitalityA patron asked for some markers.Patron
Thomson, DanzingIn PersonHospitalityA patron returned the lactation room key to the Services Desk.Patron
Roche, PatriciaIn PersonDirectionalComputersPatron
Thomson, DanzingIn PersonReservationsA patron wants to reserve a room. I booked the Nook for the patron.Patron
Thomson, DanzingIn PersonTechnologyA patron wants to print something, but the computer connected to the printer in the lobby is down. I printed the document for the patron. I submitted a ticket for tech support.Patron
Thomson, DanzingPhoneReservationsA patron called wants to reserve the Nook.Patron
Thomson, DanzingIn PersonHospitalityA FM staff member asked something about the "desk" that his team is working at in the library. I have no idea, and I called Tricia for help.Patron
Roche, PatriciaIn PersonHospitalitySomeone dropped off a water bottle left in the quiet space. I placed it in lost and foundPatron

Door Stats
Friday June 27: 627
Satuday June 28: 315
Sunday June 29: 268

 

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Daily Report Friday June 27
06/27/2025
profile-icon Dave Denton
No Subjects
decorative-image

Out Today
Kimberley
Tricia
 

Encounters Thursday June 26

Entered ByPatron contacted by:CategoryExplain TransactionStatus
Roche, PatriciaIn PersonDirectionalMedical Student LoungePatron
Roche, PatriciaIn PersonHospitalityPatron returned a borrowed headset.Patron
Roche, PatriciaIn PersonReservationsPatron asked how to reserve study rooms. I showed her how with our online system.Patron
Roche, PatriciaIn PersonDirectionalBathroomPatron
Roche, PatriciaIn PersonDirectionalDivision of Perceptual StudiesPatron
Roche, PatriciaIn PersonDirectionalComputersPatron
Roche, PatriciaIn PersonHospitalityBorrowed a penPatron
Thomson, DanzingIn PersonHospitalityThe technician who checked the downstairs water machine returned and said, “I changed the filter—it should be good for a year.”Patron
Thomson, DanzingIn PersonHospitalityA patron brought back the key to the lactation room.Patron
Thomson, DanzingIn PersonHospitalityA technician from Quench wanted to know the location of the water machine that has a problem that needs to be fixed. I directed the technician downstairs.Patron
Thomson, DanzingIn PersonLending ServicesA patron returned two books on their way to Ivy.Patron
Thomson, DanzingIn PersonHospitalityA patron asked if he could borrow a set of headphones.Patron
Thomson, DanzingIn PersonHospitalityA patron returned the lactation room key to the Service Desk.Patron
Thomson, DanzingIn PersonHospitalityA staff member from Facilities Management confirmed that restrooms 105 and 106 are now fully operational.Patron
Thomson, DanzingIn PersonHospitalityA patron tried the phone on the wall outside the library, came in, and said the phone is not working. The patron asked if he could make a quick call to his coworker in the hospital.Patron
Thomson, DanzingIn PersonHospitalityA patron requested two sheets of blank paper with a pen.Patron
Thomson, DanzingIn PersonHospitalityWhile picking up the Lactation room key, a patron wants to see if anyone has reserved the room after her. I checked the status and showed her that it is free from 1:45 to 3:15.Patron
Thomson, DanzingIn PersonDirectionalQuiet Study Area to use one of the six Study Rooms.Patron
Thomson, DanzingIn PersonHospitalityA patron came to the Service Desk and said she had some used textbooks to donate to the library. I told the patron that HSL doesn't take used textbooks.Patron
Desk, ServiceIn PersonLending ServicesPatron came to the desk saying she got a notification that a book she had requested was here from ILL. I showed her where to retrieve itPatron
Thomson, DanzingIn PersonHospitalityA patron reported that the water machine downstairs isn’t dispensing water. I went down to check but didn’t notice any issues with its functionality.Patron
Thomson, DanzingIn PersonLending ServicesA patron returned a book and I discharged it.Patron
Thomson, DanzingIn PersonHospitalityA patron returned the lactation room key to the Service Desk.Patron
Thomson, DanzingIn PersonHospitalityA patron requested the key to the location room.Patron
Thomson, DanzingIn PersonHospitalityA patron requested a sticky note.Patron
Desk, ServiceIn PersonHospitalityPatron from the hospital needed to print something. I showed her howPatron
Roche, PatriciaIn PersonHospitalityNotary servicesPatron
Desk, ServiceIn PersonDirectionalDirections to the Med Ed BuildingPatron
Desk, ServiceIn PersonTechnologyPatron came up from 1335 saying they cannot get into their email. I told them they needed to contact HIT @ 4-5334Patron
Desk, ServiceIn PersonHospitalityPatron came to get something NotarizedPatron

Door Stats June 26
668

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Daily Report Thursday June 26
06/26/2025
Service Desk
No Subjects
decorative-image

Out Today
Kimberley
Dave (1-3)
 

Encounters
 

Entered ByPatron contacted by:CategoryExplain TransactionStatus
Thomson, DanzingIn PersonDirectionalThe men's restroom is outside the library.Patron
Thomson, DanzingIn PersonHospitalityA patron requested some bandages.Patron
Thomson, DanzingIn PersonHospitalityAfter finishing her group meeting downstairs, a patron asked the attendant to share the leftover coffee from the meeting with the library staff.Patron
Thomson, DanzingIn PersonHospitalityA patron came in with his family members and asked the attendant if he could book a room. I suggested the patron use one of the Study Rooms in the Quiet Study Area.Patron
Thomson, DanzingIn PersonHospitalityA patron requested the key to the Lactation room.Patron
Thomson, DanzingIn PersonHospitalityA patron brought back the key to the Audio Booth.Patron
Thomson, DanzingIn PersonHospitalityA patron returned the key to the Lactation room.Patron
Thomson, DanzingIn PersonReservationsA patron wanted to reserve the Audio Booth.Patron
Thomson, DanzingIn PersonHospitalityA patron returned the lactation room key to the Service Desk.Patron
Thomson, DanzingIn PersonLending ServicesA patron returned a book en route to the HSL's New Book section.Patron
Thomson, DanzingIn PersonHospitalityA patron requested the key to the Lactation room.Patron
Thomson, DanzingIn PersonReservationsA patron who had reserved the Nook said her meeting has been rescheduled, and she no longer needs the Nook as she had reserved.Patron
Thomson, DanzingIn PersonHospitalityA patron reported that the ladies' bathroom on the first floor looks "pretty messy." I called the Maintenance Dept.Patron
Thomson, DanzingIn PersonReservationsA patron wants to reserve the Nook.Patron
Desk, ServiceIn PersonHospitalityPatron asked if I knew where the library purchased the cubicles in the quiet area. I told him they were bought around the year 2000 but maybe innovative in richmond but I gave him Kyles info in case there is a way to find out.Patron
Desk, ServiceIn PersonTechnologyPatron asked if we had a way to print a bunch of slides for a presentation. I told he the options here and she opted to go to her departmentPatron
Desk, ServiceIn PersonDirectionalRoom 1328Patron
Desk, ServiceIn PersonHospitalityPatrons in 1326-1328 have reported that the room is way to hot and they have a big presentation. I have put in a request for FM. This is an issue that has come up multiple occasions and Exec is aware.Patron
Desk, ServiceIn PersonDirectionalDirections to 1326Patron
Desk, ServiceIn PersonHospitalityPatron needed something notarized. I asked Tricia to come outPatron

Door Stats June 25
664
 

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Daily Report Wednesday June 25
06/25/2025
Service Desk
No Subjects
decorative-image

Out Today
Meggan
Kimberley
Dave (2-3)
 

Encounters
 

Entered ByPatron contacted by:CategoryExplain TransactionStatus
Thomson, DanzingIn PersonHospitalityA patron returned the lactation room key to the Service Desk.Patron
Thomson, DanzingIn PersonHospitalityA patron requested some markers.Patron
Thomson, DanzingIn PersonHospitalityA patron wants to borrow a pen.Patron
Thomson, DanzingAsk Us formHospitalityA patron called with a question about the accessibility of the EndNote software. I transferred the call to Tricia.Patron
Thomson, DanzingIn PersonLending ServicesI checked out a book to a patron.Patron
Thomson, DanzingIn PersonHospitalityA patron was looking to check out a book he needed. I informed him that the copy he found was on reserve. I then showed him the available online version as well as an older edition located in the Cabell Room, and directed him there for access.Patron
Thomson, DanzingIn PersonHospitalityA patron wants to know if HSL carries a copy of Bonica's "Management of Pain." I searched and informed the patron about the book's location.Patron
Thomson, DanzingIn PersonDirectionalPrinter/photocopier in the library lobby.Patron
Thomson, DanzingIn PersonLending ServicesA patron asked if the attendant had seen her group arrive for a meeting scheduled in the "library's huddle".Patron
Thomson, DanzingIn PersonHospitalityA patron returned the key to the Lactation room.Patron
Thomson, DanzingIn PersonHospitalityA team of two UVA staff members wants to see David M. I called David.Other
Thomson, DanzingIn PersonHospitalityA patron returned the key to the Studio.Patron
Roche, PatriciaPhoneHospitality; TechnologyPatron called to inquire about EndNote. ITS has told her that they will no longer support EndNote and to call "the library". I took the patrons name and number to get some information from Andrea.Patron
Thomson, DanzingIn PersonHospitalityA Patron requested the key to the Lataction room.Patron
Desk, ServiceIn PersonLending ServicesExplained our book check out sstem to a patronPatron
Desk, ServiceIn PersonLending ServicesRenewed a book for a patronPatron
Desk, ServiceIn PersonHospitalityPatron borrowed the studio keyPatron
Desk, ServiceIn PersonDirectionalTook a patron to the west complexPatron
Desk, ServiceIn PersonTechnologyPatron asked if we had an IT helpdesk. Told him we do not and directed him to HIT to help with Duo on his phonePatron
Thomson, DanzingIn PersonDirectionalCarter Classroom.Patron
Thomson, DanzingIn PersonHospitalityA patron returned the lactation room key to the Service Desk.Patron
Thomson, DanzingIn PersonHospitalityA patron requested Scotch tape.Patron
Thomson, DanzingIn PersonDirectionalGroup study rooms are downstairs.Patron
Thomson, DanzingIn PersonHospitalityA patron requested the key to the Lactation room.Patron
Desk, ServiceIn PersonDirectionalDirections to 1335Patron

Door Stats 6/24
857

 

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Daily Report Tuesday June 24
06/24/2025
Service Desk
No Subjects
decorative-image

Out Today
Kimberley
Meggan
 

Encounters 
 

Entered ByPatron contacted by:CategoryExplain TransactionStatus
Thomson, DanzingIn PersonHospitalityA patron returned the Book Stand for Reading he borrowed from the Service Desk.Patron
Thomson, DanzingIn PersonLending ServicesA patron returned the pair of headphones she had borrowed.Patron
Thomson, DanzingIn PersonDirectionalBathroom downstairs.Patron
Thomson, DanzingIn PersonHospitalityA patron brought back the lactation room key to the Service Desk.Patron
Thomson, DanzingIn PersonHospitalityA patron wants to check out a book.Patron
Thomson, DanzingIn PersonLending ServicesA patron wants to check out a book from the Reserved Section. I told the patron she can't take the item home; instead, I told her the HSL has an old version in the Cabell Room. I directed the patron to the Cabell.Patron
Thomson, DanzingIn PersonLending ServicesA patron wanted to see if HSL carries a copy of the one she needed. I looked it up in Viorgo and directed the patron to the reserve section.Patron
Thomson, DanzingIn PersonHospitalityA patron returned the latation room key to the service Desk.Patron
Thomson, DanzingIn PersonHospitalityA patron asked if he could borrow a standard book. I checked the cabinets in the Service Desk area and found that I lent it to the patron.Patron
Thomson, DanzingPhoneReferenceA patron called and said he has a question about accessing the HSL database remotely. I gave Lewis S' contact information to the patron.Patron
Thomson, DanzingIn PersonHospitalityA patron requested the key to the location room.Patron
Thomson, DanzingIn PersonHospitalityA patron asked for some markers.Patron
Thomson, DanzingIn PersonDirectionalDirections to the bathroomPatron
Desk, ServiceIn PersonDirectionalDirected a patron to the restroomsPatron
Desk, ServiceIn PersonReferencePatron wanted to look up some articles on Occupational Therapy and Oncology Assessment.  I showed her Pubmed and Virgo as well as the Ask Us FormPatron
Desk, ServiceIn PersonHospitalityPatron borrowed the studio keyPatron

Door Stats Monday June 23
662
 

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Daily Report Monday June 23
06/23/2025
Service Desk
No Subjects
decorative-image

Out Today
Meggan
Kimberley
 

Encounters Friday June 20

Entered ByPatron contacted by:CategoryExplain TransactionStatus
Thomson, DanzingIn PersonHospitalityA patron dropped off the lactation room key at the Service Desk.Patron
Thomson, DanzingChat or emailHospitalityA patron emailed the attendant stating that she had received information about her lost ID badge and asked her friend to come in to pick it up.Patron
Thomson, DanzingIn PersonHospitalityA patron returned the location room key to the Service Desk.Patron
Thomson, DanzingIn PersonDirectionalWater fountain outside the library.Patron
Thomson, DanzingIn PersonHospitalityA patron requested the key to the lactation room.Patron
Thomson, DanzingIn PersonDirectionalBathroom.Patron
Thomson, DanzingIn PersonLending ServicesI discharged books en route to other UVa libraries.Patron
Thomson, DanzingPhoneReferenceA patron called from home and reported that he was unable to access Ovid remotely through the HSL website. I suggested that he submit a Request a Consultation form, but he responded, “Isn’t there anyone available to speak with me now?” I then transferred the call to Patricia.Patron
Thomson, DanzingIn PersonHospitalityA patron dropped off books on their way to other UVA libraries.Patron
Thomson, DanzingIn PersonDirectionalThe printer is in the lobby.Patron
Thomson, DanzingIn PersonHospitalityA patron returned a table she borrowed from the HSL service Desk.Patron
Thomson, DanzingIn PersonReservationsA patron wants to reserve the Nook.Patron
Thomson, DanzingIn PersonHospitalityA patron brought back the Key to the location room to the Service Desk.Patron
Roche, PatriciaPhoneReferenceDr. Santon called because he could not get into Ovid Medline. I walked him through all the steps but  he was still getting an error. I gave him the number to HIT.Patron
Roche, PatriciaIn PersonHospitality; ReservationsPatron returned the lactation room keyPatron
Roche, PatriciaIn PersonDirectional; TechnologyPatron wanted to know if there were computers other than those in the quiet space. I sent them to the Carter ClassroomPatron
Roche, PatriciaPhoneReferencePatron wanted to speak with a librarian about some research. I directed him to the Ask Us form.Patron
Roche, PatriciaIn PersonHospitalityLactation keyPatron
Roche, PatriciaIn PersonHospitalityLactation Key ReturnPatron
Roche, PatriciaIn PersonHospitalityAllison needed help getting into the IS Suite. The door is extremely hard to pull.Other
Roche, PatriciaIn PersonHospitality; ReferenceDr. Barnett wanted the information for the MGMA report and I emailed him the information for 1. MGMA Provider Compensation and Production Report, and 2. AAMC Faculty Salary Report. Andrea made a template to send/show to patrons.Patron
Roche, PatriciaIn PersonHospitalityGift of Life came to get a table for the link alcove.Patron
Thomson, DanzingIn PersonTechnologyA patron said she has made an appointment with Stephanie for technical support. I called Stephanie.Patron
Thomson, DanzingIn PersonHospitalityA patron returned the lactation room key to the Service Desk.Patron
Thomson, DanzingIn PersonReservationsA patron requested the key to the Lactation room.Patron
Thomson, DanzingIn PersonTechnologyA patron said she and her colleague need someone to help them with video recording and editing. I gave them Stephanie's business card.Patron
Thomson, DanzingPhoneHospitalityA patron asked about the Learning Center.Patron
Thomson, DanzingIn PersonHospitalityA patron wants to know if HSL provides an App called GraphPad Prism. I searched and showed the patron how to contact the SOM and request assistance.Patron
Thomson, DanzingIn PersonHospitalityA patron dropped off a student ID badge. I notified the patron through email.Patron
Thomson, DanzingIn PersonHospitalityA patron turned in a single key (made of brass) that she found outside the library.Patron
Thomson, DanzingIn PersonHospitalityKyle B called and wanted to know if there was anything he needed to know and could do to help.Patron
Thomson, DanzingIn PersonTechnologyA patron reported that the TV in room 1226 is not functioning correctly. I called Stephanie.Patron
Thomson, DanzingIn PersonReservationsA small group of 4 students wants to make a same-day room reservation, and I booked 1326 for them.Patron

Door Stats
Friday June 20: 525
Saturday June 21: 197
Sunday June 22: 234
 

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Daily Report Friday June 20
06/20/2025
Service Desk
No Subjects
decorative-image

Out Today
Kimberley
Amanda D
Bart
Dan
Lewis
Brenna
David M
 

Encounters
 

Entered ByPatron contacted by:CategoryExplain TransactionStatus
Thomson, DanzingIn PersonReferenceA patron came in requesting assistance with information she had previously emailed Katie J about twice, but had not received a response. I informed the patron that Katie might be on vacation and recommended using the "Ask Us" service for further support. I also showed her how to access and use the tool.Patron
Thomson, DanzingIn PersonDirectionalBathroom.Patron
Thomson, DanzingIn PersonReservationsA patron wants to reserve the Nook.Patron
Thomson, DanzingIn PersonReservationsA patron wants to reserve the Link Alcove for Friday. I booked it from 12:00 to 2:00 PM.Patron
Thomson, DanzingIn PersonHospitalityPatron borrowed lactation room keyPatron
Thomson, DanzingIn PersonHospitalityWorkers ask to remove glass out of the patio door. Dave opened the door for themPatron
Thomson, DanzingIn PersonHospitalityPatron asked to use the bike pump to blow up a fitness ballPatron
Denton, DaveIn PersonLending ServicesChecked in book from return cartPatron

Door Stats
6/18: 571
6/19: 389
 

Daily Report Wednesday June 18
06/18/2025
profile-icon Dave Denton
No Subjects
decorative-image

Out Today
Dan
Bart
Anson
Amanda
Kimberley
Anson
 

Encounters 6/17
 

Entered ByPatron contacted by:CategoryExplain TransactionStatus
Thomson, DanzingIn PersonLending ServicesI discharged a book en route to Shannon.Patron
Thomson, DanzingIn PersonHospitalityA family led by a physician from the University of Virginia said. He has an appointment with Meggan. I called Meggan, and she came up and invited patrons to the His-Col Dept.Patron
Thomson, DanzingIn PersonHospitalityA patron asked if anyone had turned in her bag to the Servuiced Desk. I told the patron it didn't happen.Patron
Thomson, DanzingIn PersonHospitalityA patron returned the lactation room key to the Service Desk.Patron
Thomson, DanzingIn PersonDirectionalThe Medical Education office, on the first floor.Patron
Thomson, DanzingIn PersonDirectionalDownstairs.Patron
Thomson, DanzingIn PersonReservationsA patron who tried a room with a Whiteboard came back and said, 'There is no free space. I reserved the Admin Conference for the patron.Patron
Thomson, DanzingIn PersonReservationsA patron wants to find a room with a whiteboard. I suggested the patron try one of the Study Rooms in the Quiet study area.Patron
Thomson, DanzingIn PersonHospitalityA patron requested the key to the lactction room.Patron
Thomson, DanzingIn PersonHospitality; ReservationsA patron wants some markers.Patron
Thomson, DanzingIn PersonHospitalityA patron dropped off a book en route to the Music LibraryPatron
Thomson, DanzingIn PersonDirectionalPCS in the West Complex.Patron
Thomson, DanzingIn PersonLending ServicesA patron came in to pick up the book you requested. But the book was not on the book cart. Packmo said she received an email stating it was ready to pick up. I  went and asked Monica, and she gave me the book.Patron
Thomson, DanzingIn PersonHospitalityA patron wants to print her schoolwork, but she is having trouble doing so from her laptop. I printed the document for the patron.Patron
Thomson, DanzingPhoneReservationsA patron wants to service the Carter Classroom.Patron
Thomson, DanzingIn PersonHospitalityA patron returned the lactation room key to the Service Desk.Patron
Thomson, DanzingIn PersonHospitalityA patron asked how to print her document.Patron
Thomson, DanzingPhoneReservationsA patron wanted to reserve the Carter Classroom.Patron
Thomson, DanzingIn PersonHospitalityA patron requested the key to the lactation room.Patron

Door Stats 6/17
795
 

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Daily Report, Tuesday, June 17, 2025
06/17/2025
Patricia Roche
No Subjects
decorative-image

Out Today: Kimberley, Amanda D., Bart, Dan, Anson, Allison, Dave, Kyle

Door Stats: 644

Daily Encounters: 

Start DateEntered ByPatron contacted by:CategoryExplain TransactionStatus
6/16/2025 16:59Thomson, DanzingIn PersonReservationsA patron brought back the lactation room key to the Service Desk.Patron
6/16/2025 16:59Thomson, DanzingIn PersonHospitalityA patron requested the key to the lactation room.Patron
6/16/2025 16:58Thomson, DanzingIn PersonLending ServicesA patron dropped off a textbook on its way to the Cabell Room.Patron
6/16/2025 16:57Thomson, DanzingIn PersonHospitalityA technician returned the lactation room key to the Service Desk and said, "I fixed it."Patron
6/16/2025 15:27Thomson, DanzingIn PersonHospitalityA technician arrived and stated that he was to resolve the issue with the computer in the lactation room.Patron
6/16/2025 14:36Thomson, DanzingPhoneReservationsA patron called and wanted to reserve a room for tomorrow. O booked the 1324 for the patron.Patron
6/16/2025 14:09Thomson, DanzingIn PersonHospitalityMike M (Medical Education) and his colleague returned the two sandwich boards they borrowed last week. 



Note: They didn't return the extension power cord I lent to them with two boards, as mentioned above. Did they return it to someone else at the Service Desk?		Other
6/16/2025 13:46Thomson, DanzingIn PersonReservationsA patron returned the lactation room key to the Service Desk.Patron
6/16/2025 13:20Thomson, DanzingIn PersonReservationsA patron who reserved the Lactation room said she wants the key. I told the patron that the computer in the room "does not connect to the internet." The patron said, "That's okay. I don't need a computer.Patron
6/16/2025 12:53Thomson, DanzingIn PersonDirectionalPatron asked to get to Mckim HallPatron
6/16/2025 10:46Denton, DaveIn PersonTechnologyPatron had questions about printingPatron
6/16/2025 10:02Thomson, DanzingIn PersonHospitalityPatron borrowed lactation room keyPatron
6/16/2025 8:41Thomson, DanzingIn PersonHospitalityPatron in Tolleson needed help with laptop connection. Called ITPatron

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Daily Report Monday June 16
06/16/2025
profile-icon Dave Denton
No Subjects
decorative-image

Out Today
Kimberley
Amanda D
Bart
Dan
Anson
Allison 
 

Encounters 6/13

Entered ByPatron contacted by:CategoryExplain TransactionStatus
Thomson, DanzingIn PersonReservationsA patron wants to check the booking status of the Link Alcove for Friday, June 20th.Patron
Thomson, DanzingIn PersonReservationsA patron wants to know how he can reserve a room remotely.Patron
Thomson, DanzingIn PersonHospitalityA housekeeper wants to borrow the elevator key.Patron
Thomson, DanzingIn PersonHospitalityA patron from the Pet Control Agency wants to know where to go to do the job as assigned to him. I called Trici and escorted the patron to the His-Col Dept.Patron
Roche, PatriciaIn PersonHospitality; ReservationsPatron has a reservation for Tolleson on Monday and wanted to know about the equipment in the room. I told him it had a large screen that he could hook to with his laptop.Patron
Roche, PatriciaIn PersonReservationsPatron picked up the lactation room keyPatron
Thomson, DanzingIn PersonLending ServicesUVA LEO delivered items from other UVA libraries.Other
Thomson, DanzingIn PersonHospitalityUVA HS FM members informed the attendant that they had fixed the IS doors and they are going to "send an email to Kyle."Patron
Thomson, DanzingIn PersonLending ServicesA patron wants to see if HSL carries a book. I searched and showed the patron that it is available online.Patron
Thomson, DanzingIn PersonHospitalityUVA HS FM staff members want to see Kyle. I told them Kyle is working remotely today. I asked if someone else could assist them. They said they need to go inside the IS (Information Services Department) to fix the problem with the double doors, which Kyle has reported. I let them in.Other
Thomson, DanzingPhoneReservationsA patron wants to reserve three rooms in July (7th, 8th, and 9th). I booked Carter and room 1326.Patron
Thomson, DanzingIn PersonTechnologyA patron returned the lactation room key to the Service Desk.Patron
Thomson, DanzingIn PersonLending ServicesA patron wants to check out a copy of the book: Surgery of the Trachea and Bronchi. I searched and told the patron the material is in CD-ROM format.Patron
Thomson, DanzingIn PersonHospitalityA patron requested the key to the lactation room.Patron
Thomson, DanzingIn PersonReferenceA patron requested to check out a copy of Surgery of the Trachea and Bronchi. After searching, I informed the patron that the material is available in CD-ROM format.Patron
Thomson, DanzingIn PersonLending ServicesA patron returned a book on the way to its home library.Patron
Thomson, DanzingIn PersonReservationsA patron wants to reserve a room to take her internship exam. I reserved room 1326 for the patron.Patron
Roche, PatriciaIn PersonReferenceChecked out 5 of the "heritage" books to a grad student.Patron

Door Stats 
6/13:  613
6/14: 150
6/15: 219

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