Welcome to the fifth installment of the series, " Building the Library of the Future", from Library Director Gretchen Arnold. This series provides information about the Library's work, with each installment focusing on a different aspect of that work. The last installment described the Library's collaborations and partnerships; this week's installment focuses on how the Library supports patient care. Future installments will focus on space improvements and metrics. Please find previous installments by clicking on each part: Part 1 here, Part 2, Part 3.
Like most academic health sciences libraries, ours is largely a digital library, and yet physical space is one of the Library’s most critical and unique assets. As print collections were reduced, space was repurposed in order to provide more study or collaboration space. Recognizing that the Health System’s Situation Room (in which clinical team members meet daily to review key patient care metrics and incidents) was woefully too small, the Library offered a space which was underutilized. Now, over 100 clinical leaders stream into the Library for their huddle. Chief of Quality and Performance Improvement officer Tracey R. Hoke, MD, MSc, FAAP had this to say: “The Health System Leadership is grateful to the Library for having recognized the value of these sessions and offering (and refitting) a space for us to meet that is both close to the clinical enterprise and is steeped in the research and teaching missions.”
Support for the information needs of the Health System has always been critical to the Library. Many other medical libraries offer clinical librarian services where a librarian works directly with clinical teams in the hospital. This is a wonderful model but it does not scale easily. Our Library decided to rethink this service and redesigned it as a Quality and Performance Improvement librarian. This new position works directly with clinical service line directors and department quality improvement teams to find and develop the best practices for patient care. Often these standards have not reached the traditional publications so our expertise in mining gray literature and social media has been valuable.
Patients and family members are often faced with health conditions that seem overwhelming. One way the Library can help with this is through the Patient and Family Library’s innovative “Information Prescription”. With this service, health professionals can order, through EPIC, a request for in-depth and specific health information. This request is routed to the Patient and Family librarian who then searches and customizes a collection of information on the requested topic. Our goal is to embed this service throughout the entire care delivery system.
Many thanks to all who have participated over the last several months in our “Answer for a K-Cup” patron satisfaction survey. Your feedback is much appreciated, and has been thoughtfully considered and incorporated. Our survey comes to an end this Sunday, May 27th, at which time we will no longer give away K-cups. Don’t despair, though, as the Keurigs will remain in place in the Library. We also hope to introduce another K-Cup giveaway in the future. Thanks so much!
(Photo by Sabri Tuzcu on Unsplash)